Refund Policy

Refund Policy

Shop Daily Verse Last updated: 06/08/2026

We want you to be genuinely happy with your purchase. Please read our policy below for full details on returns, refunds, and our money-back guarantee.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all full-priced purchases. If you're not satisfied with your order, contact us within 30 days of the delivery date and we'll arrange a refund or replacement.

To be eligible:

  • Contact us within 30 days of the delivery date
  • Provide your order number and reason for the return
  • Items should be returned in their original condition where reasonably possible (note: for hygiene or product-specific reasons, we may not always require the physical item back this will be confirmed case by case)

2. How to Request a Refund

Email us at support@shopdailyverse.com with:

  • Your order number
  • The email address used for purchase
  • A brief description of the issue

We will respond within 5-10 business days with return instructions or refund confirmation.

3. Refund Processing

  • Approved refunds are processed to your original payment method within 5-10 business days of approval
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account
  • Shipping costs are non-refundable unless the item arrived faulty, damaged, or incorrect

4. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or is not what you ordered, contact us within 30 days with photos of the item and packaging. We will offer a replacement or full refund, including shipping costs, at no charge to you.

5. Change of Mind

If you simply change your mind about a purchase, our 30-day guarantee still applies. We may ask that unused, unopened items be returned before a refund is issued; return shipping costs in change-of-mind cases are the customer's responsibility unless otherwise stated.

6. Exchanges

If you'd prefer an exchange (e.g. a different edition) rather than a refund, let us know when you contact us and we'll arrange this where stock allows.

7. Late or Missing Refunds

If you haven't received a refund after the processing window above:

  1. Check your bank account again
  2. Contact your card issuer or payment provider, as processing times vary
  3. If you've done this and still have not received your refund, contact us at support@shopdailyverse.com

8. Your Statutory Rights

Nothing in this policy limits your rights under applicable consumer protection law.

Australian customers: This policy operates alongside your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL, including that goods are of acceptable quality and fit for purpose. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Customers in other regions: Local consumer protection laws in your country or state may provide additional rights beyond this policy; nothing here is intended to reduce those rights.

9. Contact Us

Email: support@shopdailyverse.com Business name: Shop Daily Verse